Quality & Customer Service

At Imperial Machine & Tool Co. we view Quality as more than measurement and verification; it's a philosophy that guides our entire approach to business. Our commitment to Quality, Innovation, and Service has enabled us to thrive and grow for over 70 years. The key to Imperial’s success is that we’ve adopted these principles across the board, in our interactions with customers, vendors, and employees. 

In order to provide the best Quality and Customer Service, we aim for our employees to be eager and engaged in the manufacturing process. This focus affects everything from our daily practices and procedures, to our training methods and hiring processes. We strive to offer true careers at Imperial. This is still a place where a young man or woman can start as an apprentice and learn the trade from the most talented machinists and craftsmen in the industry. We encourage long term employment and ask our folks to stay with us for a lifetime. We don’t offer jobs. We offer careers.

 
Rick Anderson is the head of Imperial's apprenticeship program. He's worked in the advanced manufacturing industry for over 50 years (and over 20 years with Imperial). He has a true passion for sharing knowledge with the next generation, and regularly holds training courses for our employees.

Rick Anderson is the head of Imperial's apprenticeship program. He's worked in the advanced manufacturing industry for over 50 years (and over 20 years with Imperial). He has a true passion for sharing knowledge with the next generation, and regularly holds training courses for our employees.

 

While it is certainly important for the reader to understand that our technical capabilities in measuring and analysis are second to none, it is more important to understand that Imperial is staffed by caring people. Folks who understand the management mantra of “never let them down” (meaning our customers), and the importance that has in our day to day lives. We make it clear that at the other end of every one of our transactions there is a real person. In some case it might be a buyer or purchasing professional who deserves to be kept up to date on their order. In other cases it might be a line worker in a semiconductor fab that expects our product to fit the first time and every time. In many cases at Imperial the end user is a US warfighter, Soldier or Marine. These folks deserve the best all the time because their lives might well be riding on Imperial and our products.

No matter the circumstances, our customers and end users expect and receive the highest level of customer service and intrinsic quality available in our industry. After all, a 73 year old company that leads the charge in Advanced Manufacturing must be doing something right!

 
Imperial is always looking for talented folks looking to build a career, particularly experienced CNC Machinists who can program, set-up and run close tolerance work. If interested, please visit our career opportunities page.

 

QUALITY LAB

Using state of the art CMM's, advanced optical equipment and a host of precision gauges and hand tools Imperial is able to perform some of the most complex, close tolerance inspections in the industry.

 
Our Wenzel LH108, with an effective measuring range of 1,000mm x 2,000mm x 800mm

Our Wenzel LH108, with an effective measuring range of 1,000mm x 2,000mm x 800mm

 

We have a deep technical understanding of the measurement and analysis of machined and fabricated components. Our quality system and organizational methods are ISO 9001:2008 certified and we have been audited and approved by industry leaders as well as government agencies countless times over the years. Our equipment is rigorously maintained and traceable to NIST. Our folks on the shop floor, as well as our direct Quality Department employees, have a keen interest and deep understanding of Geometric Dimensioning and Tolerancing. We are well grounded in basic and advanced inspection methodologies and have many, many customer testimonials that speak to those capabilities.

Imperial has long stood the test of time because we offer our customers the highest levels of service combined with truly outstanding technical capabilities. Since 1943 we've never wavered from our founding principles: Quality, Innovation and Service. 

 

RAW MATERIALS ETHICS POLICY

We source all of our material from sustainable and ethical suppliers. View our full policy here.